Free domestic shipping on orders over $55


Thank you for being a customer.  You satisfaction is our top priority.


Manufacturer's Warranty and Repair

The products sold on are outdoor companies with outstanding reliability and many offer extensive warranties.  Each manufacturer is different, but generally all warranty and repair issues are handled directly by that manufacturer.  If you have a warranty or repair issue, please contact that manufacturer first.  If you need help with finding a manufacturer's warranty information please contact our customer service team at

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging intact.

Several types of goods are exempt from being returned. Perishable goods such as food, books, maps or guides cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Any climbing equipment: including carabiners, climbing hardware, ropes, slings, harnesses, and gloves
Intimate clothing: including underwear, baselayers, swimwear
Hydration bladders
Shoes without original boxes ( Do not apply postage or tape, directly onto the shoe boxes when returning)

Please NOTE: if your original order had a shipping-related cost, we cannot refund the shipping cost.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, and there is replacement inventory.  If the item cannot be replaced, we will issue a refund per our refund policy.  If you need to exchange it for the same item, send us an email at and send your item to:

To return your product, you should mail your product to:
ATTN: Returns
1009 South 4th St.  Suite H,
 Gadsden Alabama USA 35901

phone: 256-547-7740

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. is not responsible for the package shipping from you to our warehouse.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.